Privacy Policy

Information you give us: your name, email address, phone number, vehicle and claim details, documents you upload or send us, and your communication preferences, including the date and time you consented to be contacted.

Information collected automatically: IP address, browser and device type, pages visited, and similar usage data gathered through cookies and analytics tools.

Records of our work together: your inquiries, messages, call notes, and the history of the claim we handle for you.

We do not collect payment card information through this website.

• Evaluating your claim and providing our services
• Contacting you about your evaluation, your claim, and your questions
• Communicating with your insurer and related parties when you authorize it
• Improving the website and understanding how it is used
• Protecting against fraud and keeping the service secure
• Keeping records of your consent and communication preferences
• Meeting our legal and recordkeeping obligations

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply "HELP" for assistance or contact us at claims@claimthedifference.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers who help us run the business — hosting, email, scheduling, and messaging providers — all bound to keep your information confidential
• Insurers, appraisers, and other parties involved in your claim, where you authorize it
• Authorities when required by law, legal process, or to protect our rights
• A successor organization in the event of a merger, acquisition, or sale of assets, with this policy continuing to apply

Text-message opt-in data and consent records are excluded from all of the above except the messaging providers who deliver your messages.

We use reasonable safeguards to protect your information, including encryption in transit, access controls, and limiting access to people who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to notify you if the law requires it after a breach.

We keep your information for as long as we are working on your claim and afterward only as long as we need it for our records, to resolve disputes, and to meet legal obligations. Consent records are retained for as long as required to show compliance.

We use cookies and similar tools to remember your preferences, measure traffic, and improve the site. You can control cookies through your browser settings; turning them off may affect how parts of the site work.

• Access, correct, or delete the information we hold about you
• Unsubscribe from marketing emails using the link in any email
• Reply STOP to end text messages
• Ask how we process your information
• Withdraw your consent to future communications
• File a complaint with the regulator in your state or region

To exercise any of these, email claims@claimthedifference.com.

Our services are meant for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

Our site may link to other websites. We are not responsible for their privacy practices, and this policy covers only information collected by Claim the Difference.

We may update this policy from time to time. The current version will always be posted here, and we will highlight significant changes.

Questions about this policy or your information? Email claims@claimthedifference.com or call 888-821-8948. By using this website and our services, you agree to this Privacy Policy.

Claim the Difference, 980 N Federal Hwy #110, Boca Raton, FL 33432